Shared Interest Foundation is committed to delivering a high
standard of service to anyone who engages with our work.
We are keen to hear from anyone who believes we have fallen
short of the high standards we set ourselves. You can provide your
feedback by phone on 0191 233 9129 email firstname.lastname@example.org
or, alternatively, you can write to the following address:
Shared Interest Foundation
No 2 Cathedral Square
We will acknowledge and provide an initial response to your
feedback within10 working daysof receiving it. Whilst we expect to
be able to resolve most complaints within that timeframe, if we
need to conduct a more in-depth investigation, we will aim to
provide you with a full response within20 working days. If we are
unable to meet that deadline due to exceptional circumstances, we
will of course let you know.
If you are not happy with the response you receive, you can
escalate your concerns to Mr Chris Pay, Head of Foundation, who
will consider the matter in more detail.
If your complaint is about our fundraising activities and we are
unable to resolve it to your satisfaction, you can ask
theFundraising Standards Board,the self-regulator for fundraising
in the UK,to consider it by:
- submitting your complaint through the FRSB website www.givewithconfidence.org.uk
- writing to Fundraising Standards Board, 65 Brushfield Street,
London E1 6AA,or
- calling - 0333 321 8803
Shared Interest Foundation is a member of the Fundraising
Standards Board and we agree to abide by its decisions. Please note
that the Fundraising Standards Board can only consider complaints
received within 3 months of the original incident.
The Fundraising Standards Board will investigate your complaint
within20 working daysof receiving it and if you are not satisfied
with its conclusions, you can request that their Board of Directors
look at it again. Their decision will be made within60 calendar
days, will be final and will be made public.
To print a copy of our Complaints Policy click