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Covid-19 Statement


As the impact of COVID-19 continues to develop across the world, we are met with new challenges that test our resilience as a business. Our thoughts go out to those suffering and we thank those on the front line who are supporting us all during the crisis.

Now more than ever it is essential that we are able to provide our customers with much needed finance to keep their businesses sustainable, while ensuring the well-being of our colleagues in the UK, Africa and Latin America. 

We have adopted remote ways of working that ensure we can run our business in the way we always have, to reach and support buyer and producer organisations worldwide. Thanks to modern technology, we have been able to achieve this and stay true to our mission, to help disadvantaged farmers and artisans trade their way out of poverty.

Although we are unable to visit our customers currently, we continue to keep in touch with them over the internet, email, mobile and telephone, and are confident that we can continue to meet their needs during the coming months.  We remain open for business and continue to assess new loan applications.

We are also communicating with our UK investors via our member newsletter and our online Member Portal. We would encourage all members to register for the portal as it provides greater flexibility for making withdrawals and investments.  It will also enable us to keep you updated with our latest news and announcements. You can register by emailing us at or calling 0191 233 9100.

Our offices in the UK, Africa, and Latin America are working remotely but are fully operational.  Lending customers can contact their Customer Representative for any queries they may have.

We are still receiving post at the UK office and can be contacted by telephone and email.  Contact details for each office can be found here:

We send all of our customers, members and supporters very best wishes during these unprecedented times.

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